First and foremost, we are most interested in looking after every single one of our guests as best we can, but the following is the boring but necessary ‘small print’ as a condition of booking or staying with us:
Checking in and out
Our rooms are available to check in from 4pm and check out is 10.30am. Should you wish to check out later please ask us. We cannot guarantee this but will always try our best to accommodate your request.
Cancellations and alterations
Cancellations made within 1 week of your arrival date, which we are unable to resell, are fully chargeable. We are a small inn and unfortunately have to stick rigidly to this rule, without exception. We require a credit card to reserve your room and this would be charged in the event of cancellation. If the card given cannot be charged, then you acknowledge that the outstanding amount becomes a debt and we reserve the right to collect this money through any other appropriate means. Should you wish to change something about your booking please email or call us and we will try our best to fulfil your wishes. We will always try to resell any cancelled room, so there is no charge to you.
If you have booked but do not arrive and stay with us without having previously cancelled, you will be charged in full as if you had stayed.
There is no-one on site between 1am and 7am. You will be given an emergency telephone number of a manager should you require any assistance in the night. Alarms and CCTV protecting you are automated.
Allergies and intolerances
Should you suffer from any food allergies or intolerances please make your waiter aware. Our kitchen can accommodate nearly all requirements and we will always do our best to ensure you have something delicious to eat. If you have a feather allergy please let us know on booking your room (or at least a day before your stay), so that we can swap our normal Siberian goose down bedding for hypoallergenic bedding.
Our gift vouchers are valid for 12 months from their date of issue and are non-refundable.
Credit card charges
You authorise us to charge your credit card for any charges incurred. This includes any damage or removal of property from the rooms, including Bramley Products.
We accept most cards apart from American Express. We also do not accept cheques (including traveller’s cheques) under any circumstances.
Unfortunately, we do not have a car park but there is on-street parking adjacent to the pub. We cannot guarantee that there will be a parking space for you. Please be aware you are solely responsible for your car and its contents. Please also park with respect to other guests and our neighbours in the village.
Data and Wifi
There is free wifi throughout the building, however it is unfortunately not great in the village so please use data responsibly so that all guests can benefit from this. We keep your data securely but are not responsible for your use of the internet, again please use responsibly! There is usually a member of staff who can help you with IT issues but in this event, we are not responsible for any consequential damage to your equipment.
Smoking and vaping is not permitted anywhere inside the buildings. Ashtrays are provided throughout the outside areas. There is a cleaning charge for any guests found to be smoking in their rooms which may be taken from the credit/debit card details given during booking. Cigars cannot be smoked in the building under any circumstances.
Our public areas are all on one level. However, because we have a listed building there is no viable way to have a full sized disabled toilet. All of our bedrooms are located on upper levels and there is no mechanised lift. We are very sorry for this, but it is a function of the building’s age, size and planning restrictions.
Keys are to be returned upon check out. Should you mistakenly take a key home, please let us know as soon as possible and send it back to us as soon as possible. Should a key be taken home and not returned within a week we shall replace this key and there could be a charge.
We recommend that you keep your bedroom locked when vacant. You are responsible for your possessions during your stay. Many household policies will cover your possessions in the event of an incident, or theft, which we have never had to date.
Our gorgeous, natural Bramley Products are available in your room in generous full size bottles. This is much nicer and more environmentally friendly than disposable small bottles. These are available for your use during your stay, but please do not remove from your room or we may charge you for them. The full range is available to buy and take home with you at the bar.
We do allow dogs in some rooms, please call to enquire before booking. This is because, whilst we love dogs, some guests do not and may have allergies to them, so cleaning is extensive after a dog stay. We may make an extra charge if a dog is found to have stayed in a room to reflect this. Some guests choose to leave dogs in cars - in this circumstance you are solely responsible. Dogs are allowed in public areas downstairs but may not stay the night here as they may trigger alarms.
Supper B&B rates
These include a three-course supper from our normal daily menu, not including drinks or service. We cannot offer a refund if you decide to take less than three courses per person.
Thankfully everyone who stays at The Lord Poulett is lovely! But we do ask that you respect your fellow guests (particularly noise wise) and our staff. We have never had cause to do this yet, but in extreme circumstances management does have the sole right to remove unruly guests, with no refund.
Please be aware we are a working pub with rooms above, in an old building. So there is some inevitable noise that travels up to the bedrooms. We do our best to make sure that this is reasonable (where within our control), particularly early morning and late at night, but there may be some more noise than in, say, a purpose-built modern hotel.
Notices to us
Please do not rely on simply sending in an email or leaving message for any requests. We pick up pretty much everything but occasionally will miss something, so please make sure your request is acknowledged by us.
Gift Voucher Redemption
In common with many smaller companies, our gift vouchers do have to be redeemed in whole. Unused parts cannot be withheld for future purchases.
These terms and conditions are governed by UK law.
©Lord Poulett Arms Ltd. 2021